About PIR International
PIR International is a third generation, family owned company that has been in the same location in Chicago for over 76 years. We specialize in oriental and area rugs, as well as, European tapestries. We also offer a wide range of custom services for your special needs.
We take great pride in our long list of satisfied customers, many of which have been dealing with us continually for over 20 years.
TASTEFUL DESIGN WITH ORIENTAL RUGS
There's nothing like the beauty of an Oriental Rug to pull together a room needing a finishing touch. With the wide range of rugs available today, you have many wonderful opportunities for distinctive room design.
Our collection of fine rugs has been put together over several years with the thought of giving our customers the widest choices in design, color, quality and price. While some types may come and go as styles change, many are classics wonderful designs that endure forever. Others are modern-as-tomorrow to complement forward looking dramatic rooms.
OUR EXPERIENCE WORKS FOR YOU
While we recognize that Oriental Rugs do vary in quality, our many years of experience in the rug market and our long standing relationships with the weavers are your assurance of receiving the finest rugs available. We receive the best of the weavers' production; rugs woven with careful attention to detail tight even knotting, smooth shearing, clear crisp designs, and the finest material available.
Our quality standards in our rugs are very high and we stand behind all of our sales.
OPEN AN ACCOUNT
To Open an account with us please complete the application process then print and fax the form along with a copy of your letterhead or business card to the Customer Service Department at (773) 525-4055.
NOTE: Illiniois Customers, please include a copy of your Certificate of Resale along with your application.
USE OUR KNOWLEDGEABLE CUSTOMER SERVICE
All our customer service is done by our own staff. We all work closely with the rugs and can answer your questions about colors, texture and quality. Order from us with confidence. You'll be 100% satisfied. Call us for more information on any rug or for help with placing your order. If you are looking for a particular rug, call our knowledgable customer service while you are online. They can suggest rugs and you can view them while you talk.
OUR WEBSITE IMAGES :
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
We make every effort to show you an image of the exact size and shape of the rug you are purchasing. If this image is not available, we display the standard rectangular rug. Be advised that the pattern on some shapes and configurations may vary from that of the rectangular image.
Sizes and colors may vary from that of the rectangular image.
Our staff is available Monday-Friday 7:30-5:30, Saturday 9:30-4:30 central time.
OUR 30 DAY GUARANTEE
Our guarantee is simple. If you're not satisfied with any item, for any reason, simply return it prepaid within 30 days for exchange or refund (except made-to-order items and some special order items). Refunds will be in full, less our shipping cost.
If you'd like to exchange an item that doesn't work, call our toll free number for help in reselecting. We sincerely want to be of service and we're happy to answer your questions about designs, colors, sizes, etc.
Before returning, please call for a Return Authorization number. When we receive your return, the RA number makes it easy to identify the item as yours, and we can quickly process the refund. Please pack securely and we suggest you insure for full value.
Send returns prepaid in original condition to:
3033 N. Lincoln Ave.
Chicago, IL 60657
SHIPPING IS EASY
Most rugs are shipped by United Parcel Service (or Federal Express). Large sizes are shipped by truck.
Shipping charges for Padding, Stair Rods, and Capture Products are included in the price.
FLAME RETARDANT SERVICE
Many state and local governments require flame retardant treatment for fabrics to be used in public places such as hotels, restaurants, theaters, churches, hospitals, etc. This treatment is available for all rugs and tapestries. We welcome your questions about our flame retardant service.
Call toll free with questions, (800) 621-1244
During our 76 years in dealing with Oriental Rugs, weve met many of the worlds finest weavers. Over time weve developed wonderful relationships with these people, and were pleased to recognize some of them here.
Information about brass stair rods, rug pads, cleaners & stain protection.
Descriptive and typographical errors are subject to correction.